在使用Ricoh打印机的KB4561608之后,打印后台处理程序崩溃

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问题:

我有几台计算机已收到Windows 10 1809 6月更新,现在出现无法打印,事件查看器正在记录以下错误:


 Log Name: Application


Source: Application Error


Date: 6/10/2020 10:14:13 AM


Event ID: 1000


Task Category: (100)


Level: Error


Keywords: Classic


User: N/A


Computer: xxxxx


Description:


Faulting application name: rundll32.exe_printui.dll, version: 10.0.17763.1, time stamp: 0x9816818b


Faulting module name: gdi32full.dll, version: 10.0.17763.1282, time stamp: 0xf9833b72


Exception code: 0xc000041d


Fault offset: 0x0000000000079de0


Faulting process id: 0x2134


Faulting application start time: 0x01d63f3166e8602b


Faulting application path: C:WINDOWSsystem32rundll32.exe


Faulting module path: C:WINDOWSSystem32gdi32full.dll


Report Id: 421704c0-6592-4c05-9063-e8f915744f9f


Faulting package full name: 


Faulting package-relative application ID: 


Event Xml:


<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">


 <System>


 <Provider Name="Application Error" />


 <EventID Qualifiers="0">1000</EventID>


 <Level>2</Level>


 <Task>100</Task>


 <Keywords>0x80000000000000</Keywords>


 <TimeCreated SystemTime="2020-06-10T14:14:13.459240800Z" />


 <EventRecordID>79590</EventRecordID>


 <Channel>Application</Channel>


 <Computer>xxx</Computer>


 <Security />


 </System>


 <EventData>


 <Data>rundll32.exe_printui.dll</Data>


 <Data>10.0.17763.1</Data>


 <Data>9816818b</Data>


 <Data>gdi32full.dll</Data>


 <Data>10.0.17763.1282</Data>


 <Data>f9833b72</Data>


 <Data>c000041d</Data>


 <Data>0000000000079de0</Data>


 <Data>2134</Data>


 <Data>01d63f3166e8602b</Data>


 <Data>C:WINDOWSsystem32rundll32.exe</Data>


 <Data>C:WINDOWSSystem32gdi32full.dll</Data>


 <Data>421704c0-6592-4c05-9063-e8f915744f9f</Data>


 <Data>


 </Data>


 <Data>


 </Data>


 </EventData>


</Event>



这个问题只影响理光打印机。


答案1:

这只影响PCL5驱动程序,而不是PCL6或PS驱动程序,你可以为理光打印机尝试不同版本的驱动程序。


答案2:

我也有同样的问题,即使使用最新的理光打印机PCL6驱动程序,删除KB4560960解决了问题。



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